Frequently Asked Questions

To get an accurate quote, please provide details such as the number of bedrooms, pickup and drop-off suburbs, any access restrictions (like stairs or elevators), and your preferred moving date. Contact us via phone or email, and our team will provide a personalized quote based on your needs.

We use high-quality blankets and padding to protect your furniture during transit. Our team is trained to handle all items carefully, ensuring they arrive in the same condition they left. We also offer additional wrapping upon request for extra protection.

JetMovers provides services throughout Greater Brisbane, including the Sunshine Coast, the Gold Coast, and the Ipswich to Toowoomba regions. We also handle long-distance moves up to 600 km from Brisbane.

At JetMovers, we use specialized equipment and padding to secure appliances during transit. Our team is trained to handle appliances carefully, ensuring they are protected from damage. We also offer insurance options for added peace of mind.

Yes, JetMovers offers comprehensive packing and unpacking services. Our team can handle everything from packing your belongings securely to unpacking them at your new location. This service is designed to make your move as convenient and stress-free as possible.

Yes, we have experience moving items from high-rise apartments. Our team is trained to handle the challenges associated with high-rise moves, including coordinating elevator usage and ensuring the safe transport of your belongings from higher floors.

If you need to change your moving date, please contact us as soon as possible. We understand that plans can change and will do our best to accommodate your new schedule. Early communication helps ensure availability and a smooth rescheduling process.

While we handle a wide range of items, we do not move hazardous materials, illegal items, or pets. For the safety of our team and your belongings, we recommend checking our list of prohibited items before packing. Feel free to ask us for any specific concerns.

We understand the importance of confidentiality and security for your business documents and data. Our team follows strict protocols to ensure all confidential materials are handled securely. We offer secure packing options and maintain a chain of custody for sensitive items throughout the move.

We prioritize eco-friendly disposal methods by sorting and recycling as much waste as possible. Our team works with local recycling centers and follows strict environmental guidelines to minimize landfill impact and promote sustainability.

Yes, JetMovers offers professional furniture assembly and disassembly services. Our team ensures that each piece is carefully disassembled and reassembled correctly at your new location, saving you time and effort.

Delicate and fragile items are given special attention. We use specialized packing materials and techniques to secure these items. Although we handle them with utmost care, we advise customers to pack valuables and fragile items themselves for added peace of mind.

JetMovers is fully insured, providing $10 million in public liability coverage and $20,000 in transit insurance. However, please note that certain items, such as cash, jewelry, and fragile items, are not covered under our insurance policy. We recommend reviewing our insurance details for complete information.

To prepare for your move, ensure all items are packed securely and labeled clearly. Clear pathways and protect floors if necessary. Inform your building management about the move date to reserve elevators and ensure smooth access for our movers.

Yes, you’re welcome to help with the move by bringing furniture nearby the truck. However, for safety reasons, you cannot enter the truck. Our team will handle the loading and unloading of items to ensure everything is transported safely.

If your package is damaged during delivery, please contact our customer service team immediately. We will investigate the issue and provide a resolution, including possible compensation or a replacement delivery, depending on the circumstances.

We use high-quality packing materials such as bubble wrap, packing paper, and sturdy boxes to protect fragile items. Our team is trained to handle delicate items with care, ensuring they are securely packed and arrive safely at your new location.

Yes, we offer same-day delivery services for urgent shipments. Our team works diligently to ensure your package is delivered promptly on the same day of pickup. Please contact us to schedule a same-day delivery service.

The duration of the packing and unpacking process depends on the size of your home and the volume of items. Our team works efficiently to complete the job as quickly as possible without compromising on quality. We provide an estimated time frame during our initial consultation.

We handle a wide range of rubbish, including household junk, garden waste, construction debris, and commercial waste. Our team is equipped to manage all types of waste efficiently and responsibly, ensuring proper disposal and recycling practices.